

The agent doesn’t force the repair, though, giving the option to simply walk away if the quote isn’t appealing. They even state that you can perform your own repairs, with a link to a guide with more information, if you feel confident.
They have them an Option to do it themselves and linked a tutorial.
Meaning they’re not doing the Apple thing and forcing you to either let it repair by a contractor, because they brick the device if you don’t. Display replacements on Apple devices for example.
Yeah, sounds pretty fair for a repair with parts and shipping.
It always takes longer than just the work on the device, as they have to open the package, put it in their system, repair and clean it, pack it up and send to the customer.
I like that they told him it’s an easy repair and showed him a tutorial on how to fix it themselves.